Contents tagged with Antonio Barksdale

  • What’s being heard: Methods for establishing strong patient rapport

    Tags: Antonio Barksdale, patient rapport

    By Antonio Barksdale, MD

    As providers, particularly primary care providers, it is becoming more and more vital to establish a positive and strong rapport with every patient. This rapport fosters trust, openness, and ultimately yields better compliance along with improved outcomes. How is this rapport established? How do we get patients to trust us? How do we get patients to listen? How do we improve compliance? And how do we improve patient satisfaction scores?

    There is a slew of research on these topics and we have an entire team in our organization to address the last question. The one thing I’d like to highlight in this article is being mindful of how we are communicating and what messages we are sending beyond the surface of our words. We’re communicating all day. We greet, we ask, we explain, we plan, we disclose, we lecture, we theorize, we talk about numerous things with our patients. Patients however only hear a portion of what is being said. To some providers, this can be disconcerting and frustrating. After all, we’ve invested our time, expertise, energy in order to tell the patient something beneficial, so they should readily scoop it all up ... right? Research shows that patients only grasp 20-60% of the information spouted at them, depending on the type and complexity of the information.