Medicare Contractor Provider Satisfaction Survey

The Centers for Medicare & Medicaid Services (CMS) recently announced the launch of the Medicare Contractor Provider Satisfaction Survey (MCPSS), a new initiative designed to collect data on provider satisfaction with and perceptions about the services provided by Medicare Fee-for-Service (FFS) contractors. The MCPSS was sent to a random sample of approximately 8,200 Medicare FFS providers in January 2005.

The survey gives providers the opportunity to rate their Medicare contractor on seven administrative functions: provider communications, provider inquiries, claims processing, appeals, provider enrollment, medical review and provider reimbursement. The CMS values the opinions of the Medicare physician and provider community and understands the important role that FFS contractors play in representing the Medicare program to providers. The MCPSS represents an important opportunity for providers to be heard.

Westat, a survey research firm, is administering the MCPSS. Providers who received the survey notification packet can access the survey instrument on a secure Internet Web site or may request a paper copy and submit their responses via mail or fax. All information collected will be kept completely confidential, and individual providers will not be identified. Data collection for the pilot will continue through March 31, 2005. If you received a survey notification packet, please complete and submit your survey responses as soon as possible.